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Sessions

Sessions will enable an in-depth exchange between participants and experts, allowing us to move beyond the usual boundaries of discourse.

Parallelprogramm

Breakout Sessions Slot 1

Breakout Sessions Slot 2

Breakout Sessions Slot 3

1.1

Mastering uncertainty

Language: German

In 2020, companies were suddenly confronted with production downtimes and declines in sales. They had to deal with remote leadership and the increase of resilience and, in parallel, partly reinvent themselves. At the same time, disruptive technologies open up new opportunities. How do corporates, SMEs and start-ups move in this field of tension? A talk about learnings, opportunities and risks.

Lukas Bigler
Head of Sales and Service, Swisscom Business Customers
Eugen Brunner
CEO & Managing Partner, Aroma
Barbara Biesuz
Senior Communication Consultant, Swisscom
Michel Péclard
Grey Eminence, Pumpstation Gastro GmbH

1.2

Digital ecosystems make things easier

Language: German

Security and a positive user experience on digital ecosystems – are they mutually exclusive per se? We say no – quite the opposite. Learn why both are key to building and strengthening trust.

Nicole Burth
Head of Communications Services and member of the Executive Management, Swiss Post
Wolfgang Eger
Chief Information Officer and member of the extended Executive Management, Swiss Post
Tanya König
Moderator

1.3

From product to successful business model

Language: English

The reliability of industrial plants is increasing thanks to the Internet of Things and Artificial Intelligence. But the real customer benefits are delivered by innovative business models and a holistic approach to service contracts. In the breakout session, we will use concrete examples to show how the traditional model, where payment is made for materials and working time, can be transformed into a flexible, results-oriented concept with clear added value.

Mari Emilia Haapala
Head of Smart Solutions, ABB
Zoltan Gal
Global Service Sales Manager Power Protection, ABB
Karin Frei
Moderation